Frequently Asked Questions

Q1: What is Happy Hive?

A: Happy Hive is a curated online destination offering premium products — from home essentials to wellness and your furry friends. We bring together thoughtfully selected items across every corner of your lifestyle, all in one place, to simplify the way you live, care, and create.

Q2: Why is it called Happy Hive?

A: Because we believe a happy life is built like a hive — with little things that work together beautifully. Every product you see is part of that vision.

Q3: Can I modify or cancel my order after placing it?

A: We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact our support team as soon as possible. While we’ll do our best to accommodate your request, we cannot guarantee changes once the order has been dispatched.

Q4: What if my order has multiple items?

A: We try to send your whole order in one go. But sometimes, items may arrive in separate packages — each with its own tracking details.

Q5: Do you ship outside India?

A: Right now, we’re only shipping within India, but we’re working on expanding soon. Stay tuned!.

Q6: How long does shipping take?

A: Orders are processed within 1-2 business days and typically delivered within 3 to 7 days.

Q7: How much does shipping cost?

A: We’re happy to offer free shipping on every order — no minimums, no hidden fees. Just great products delivered to your doorstep, at no extra cost.

Q8: What if I’m not happy with my order?

A: We want you to be completely satisfied with your purchase. If something isn’t quite right, simply reach out to our support team — and we’ll make it right as quickly as possible.

Q9: How do I request a refund or return?

A: Just shoot an email to our support team with your order details, and we’ll guide you through the process.

Q10: How long does it take to get my refund?

A: Once we receive the item, refunds are initiated promptly. It usually takes 5 to 7 business days to reflect in your account — we recommend keeping an eye on your bank statement during this time.

Q11: What payment methods do you accept?

A: We accept major credit/debit cards, UPI, RazorPay, COD and other secure payment options at checkout.

Q12: Is my payment information safe?

A: Absolutely! We use secure encryption technology to protect your payment details.

Q13: How often do you add new products?

A: We regularly update our collections with new and trending products. Stay tuned to our website and subscribe to our email for updates.

Q14: What if an item is out of stock?

A: That’s a bummer! But don’t worry—you can check back later, as we restock popular items regularly. If you have a specific question about availability, feel free to reach out to our support team, and we’ll be happy to help!

Q15: How can I contact customer support?

A: You can reach us via email at care@happhive.com, live chat, or our contact form on the website.
Prefer social? DM us anytime on Instagram @_happyhive — we’re always happy to help!